Technician

Technician focuses on technician focuses on the napa support team is currently looking for a technician.

What the role involves

• Technician focuses on the napa support team is currently looking for a technician.
• You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.
• Respond to requests or questions referred to the store support group.
• Update the database of requests and solutions made on each call.
• Provide administrative support to other team members.
• Solve problems and answer questions from users of the store systems.

Skills and requirements

• An individual who is versatile, has good computer skills and ideally has experience in point of sale support.
• 1 to 2 years of experience offering user support.

Candidate fit

• Technical judgement, safe working habits, careful diagnostics, and practical problem-solving.
• Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis.
• Customer focused, ability to listen, problem solving, autonomy, interpersonal communication skills, patience.