Technical Support Specialist

As a Technical Support Specialist, the work centres on as a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

What the work leans on

You address priorities and cases issues in a timely manner with clarity and professionalism in alignment with SLAs & KPIS, ensuring non-recurrence and client satisfaction. Additionally, you strive to demonstrate technical expertise, efficiency and commitment in your work.

Where the technical work sits

• As a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing.
• Managing customer requests through the incident tracking system, ensuring proper priority levels and resolution.
• Analysing, diagnose, and escalate technical issues as needed, documenting cases for reference and training.

Technical requirements

• Your role involves responding to, resolving, and following-up on cases to provide an effortless client experience.
• Client oriented approach based on respect and attention to detail.
• Investigative mind and problem-solving skills.

Practical details

• Shift pattern: Weekends.
• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training