Technical Support Specialist

Technical Support Specialist focuses on reporting to a support manager, you would actively engage with autodesk clients to provide solutions, direction, and general troubleshooting for bim 360 products via phone, chat, a.

What the role involves

• Reporting to a Support Manager, you would actively engage with Autodesk clients to provide solutions, direction, and general troubleshooting for BIM 360 products via phone, chat, a.
• Respond to BIM 360 support requests from all levels of Autodesk Customers.
• Prioritize critical technical issues and monitoring of service level compliance.
• Document support interactions in a company-wide case management system.
• Advance unresolved issues to senior staff as required.
• Research, verify, and document product defects.

Skills and requirements

• Bachelor's degree or related.
• 2+ years of BIM industry experience.
• Plan, Docs) in a production environment.
• When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.

Confirmed role details

• Salary is one part of Autodesk’s competitive compensation package.
• In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Career.
• Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career.

Additional role context

• Are you familiar with Autodesk BIM 360 and workflows?