Technical Support Representative

This Technical Support Representative role in North America is focused on providing Tier-2 technical support and troubleshooting to our users via telephone, email, and web-based tools. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Location: North America
• Additional detail: Bonus opportunities may be available.

Likely focus of the role

• Provide Tier-2 technical support and troubleshooting to our users via telephone, email, and web-based tools.
• Advise customers on product functionality, features, and other support related inquiries.
• Log details of all support sessions and client challenges in our ticketing system.

Requirements mentioned

• Recognize opportunities for improving product and client experience based on the feedback you receive.
• 2-3 years of experience in Customer Support is preferred.
• Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.