Technical Solutions Engineer

This Technical Solutions Engineer role is focused on respond to customer product inquiries via telephone or in written, internet-based email. It would suit someone who can bring technical judgement, safe working habits, careful diagnostics, and practical problem-solving to the role.

Why this role may suit you

Technical Solutions Engineer focuses on a tse at arista is equivalent to a tier 3 tac or escalation engineer in most support organizations. This is a hybrid work environment where office presence is required 2-3 days a week.

Engineering work involved

Respond to customer product inquiries via telephone or in written, internet-based email. Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.

What helps in this technical role

Technical judgement, safe working habits, careful diagnostics, and practical problem-solving.

Technical skills and requirements

• A strong analytical mind is required, as is the ability to triage.
• Minimum of 1-7 years hands-on experience and a combination of the following.
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.

Practical information

• Work model: Hybrid.

Requirements mentioned

• JavaScript