Tech Support Specialist

Tech Support Specialist focuses on tech support specialist focuses on as our tech support specialist, you’ll keep both our clients and team running smoothly.

What the role involves

• Tech Support Specialist focuses on as our tech support specialist, you’ll keep both our clients and team running smoothly.
• Handling device setup, account provisioning, light troubleshooting.
• Also document solutions and help improve our internal IT processes as we grow.
• Set up phones, devices, and email/accounts for clients.
• Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
• Coordinating smooth handoffs across teams during client onboarding and offboarding.

Skills and requirements

• Prior experience in IT support, helpdesk, or troubleshooting roles.
• Strong organizational and problem-solving skills.
• Clear communicator who can calmly guide clients through basic tech processes.
• Adaptable and proactive in a fast-moving startup environment.

Confirmed role details

• Competitive hourly pay with performance incentives.
• Flexible hours with consistent workflows.

Additional role context

• We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up.