Supplier Success Professional (Customer Support)- Bilingual Spanish/English

Supplier Success Professional (Customer Support)- Bilingual Spanish/English focuses on provide professional support to avetta customers via phone, email, chat, and other service channels.

What the role involves

• Provide professional support to Avetta customers via phone, email, chat, and other service channels.
• Resolving complex supplier issues with a focus on customer experience and compliance accuracy.
• Process regulatory documents including insurance, safety manuals, and OSHA/MSHA records.
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed.
• Supporting customer billing and subscription inquiries.
• Collaborate with internal departments to resolve supplier needs and improve service delivery.

Skills and requirements

• Fluency in Spanish and English required.
• Prior experience in customer service or call center environments preferred.
• Proficiency with PC applications and CRM systems (Salesforce preferred).
• High attention to detail, adaptability, and self-motivation.

Confirmed role details

• If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
• This position will start on April 7, 2026, and requires 100% attendance for 8 weeks of training.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through