Stage Experience Manager

Stage Experience Manager focuses on event management. manage all in-store events with the beauty services team. ensure that all events are planned and staffed appropriately to maximize both client learning and sales.

What the role involves

• Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales.
• Manage tester and supply levels. Execute visual merchandising updates.
• Ensure timely replenishment when new inventory is added.

Skills and requirements

• Lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
• As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage".
• This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience.
• The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.

Candidate fit

• Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor.
• Driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.

Additional role context

• At Sephora Canada, were passionate about finding and sharing beauty in the world.
• Training & Development.Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.