Services Manager

Services Manager focuses on youll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments.

What the role involves

• Youll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments.
• In partnership with brand collaborators, you will also oversee the planning and delivery of in-store classes and events.
• A key focus of this role is coaching and developing the Paid-Service Beauty Advisor team to ensure they deliver personalized, high-quality experiences for every client.
• Beauty Studio Management.Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained.
• Event Management.Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportun.

Skills and requirements

• Lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
• Embracing Innovation.Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Training & Development.Manage the development and certification process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.

Confirmed role details

• As our next Beauty Services Manager at Sephora, you will lead the Beauty, Skincare, and Fragrance Studio at your store location.
• Bonus points if you have a passion or background in make-up artistry or skincare services.

Additional role context

• At Sephora Canada, were passionate about finding and sharing beauty in the world.
• This role reports to the Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.
• Passionate about Clients.Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.