Service Desk Analyst

This Service Desk Analyst opportunity is built around providing first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Contract: Full-time
• Work Status: Full-Time.
• Toronto (Downtown).

Likely focus of the role

• Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk.
• Ensure all requests to the Service Desk are properly categorized and documented into the Service Desk ticketing system.
• Assisting with moves, desk side support or other technology related projects where required.

Requirements mentioned

• Relevant technical experience with the stack, platform, data, or support environment is important.