Service Desk Analyst

Service Desk Analyst focuses on provide first level support, initial triaging and analysis of incoming it requests and issues submitted to the service desk.

What the role involves

• Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk.
• Ensure all requests to the Service Desk are properly categorized and documented into the Service Desk ticketing system.
• Assisting with moves, desk side support or other technology related projects where required.
• 24/7 work required (on-call rotation).
• What We Need From You.
• Demonstrated experience with configuring and supporting PC and Apple hardware and software, mobile devices, VOIP phones, Windows OS, Apple OS, Microsoft Office products (Certificat.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.

Confirmed role details

• Work Status: Full-Time.
• Toronto (Downtown).

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• Reporting to the Manager, Service Desk, you will be responsible for the following.