Service Desk Analyst

Service Desk Analyst focuses on communicate comfortably to employees at all business levels.

What the role involves

• Communicate comfortably to employees at all business levels.
• Handling telephone calls, e-mails, and other requests for support in a skilled and professional manner.
• Maintaining user accounts, permissions, and access rights (Microsoft Intune, AD etc.).
• Set up all equipment, including hardware and software upgrades.
• Monitoring and accurately document requests to timely resolution and follow up as needed.
• Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users.

Skills and requirements

• 1-3 years of experience in a similar role.
• Must be able to speak, read and write in English. French is an asset.
• Proficient in Windows Operating Systems and Microsoft Office applications.
• ITIL, A+, and Net+ or similar certifications would be an asset.

Candidate fit

• If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you.
• Patience, troubleshooting discipline, clear communication, and accurate ticket handling.