Service Desk Analyst

This Service Desk Analyst role is focused on providing applicable guidance to resolve end user incidents and requests within a standardized timeframe. It would suit someone who can bring organized and detailed orientated to the role.

Known job details

• Pay: $45,000 - $55,000
• Contract: Full-time
• Full Time, Permanent - 37.5 hours/week - Monday - Friday with requirements to work some Saturdays (Rotated among team).
• In Office - High River, AB.
• Current Vacancy: Yes.
• Requisition #: 82850.

Likely focus of the role

• Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe.
• Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners.
• Plan and prioritize incoming requests.

Requirements mentioned

• Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests.
• Escalate service tickets to impacted teams as required.
• 1+ years of customer service experience in a high-volume environment.