Service Desk Analyst

As a Service Desk Analyst, the work centres on recording and Triage of IT incidents & Requests within Service Now. It would suit someone who can bring patience, troubleshooting discipline, clear communication, and accurate ticket handling to the role.

Known job details

• Contract: Full-time
• Duration: Permanent, Full Time.

Likely focus of the role

• Recording and Triage of IT incidents & Requests within Service Now.
• Resolution of Incidents & Requests from initial reporting to successful remediation.
• Collaboration with Infrastructure, Business Systems and Development colleagues to ensure successful resolution of IT Incidents.

Requirements mentioned

• Previous experience of working in a Structured Service Desk environment.
• Proven track record in resolving IT issues within SLA deadlines.
• Office 365 & Azure AD Administration.