Senior IT Support Specialist

Senior IT Support Specialist focuses on troubleshoot software, hardware and network connectivity issues.

What the role involves

• Troubleshoot software, hardware and network connectivity issues.
• Supporting existing applications and processes.
• Resolving end users’ problems remotely or in person.
• Required to work with vendors for research, troubleshooting or new technologies.
• Project Management.
• Participate in the development and planning of projects.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.

Candidate fit

• Patience, troubleshooting discipline, clear communication, and accurate ticket handling.