Senior Customer Support Specialist

Senior Customer Support Specialist focuses on your work will directly support the success of more than 1.5 million photographers who rely on pixieset every day.

What the role involves

• Your work will directly support the success of more than 1.5 million photographers who rely on Pixieset every day.
• Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns.
• Contribute to improving Customer Support processes, documentation, and team collaboration, helping foster an environment of kindness, respect, and continuous improvement.

Skills and requirements

• In this role, you'll help resolve complex customer and technical issues, mentor teammates, contribute to process improvements, and collaborate cross-functionally to improve the ove.
• Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience.
• Proactively identify areas for improvement within the support team and user experience, taking initiative to implement solutions.
• 3+ years of customer service.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• The typical salary range for this position is CAD $47,025 - $62,475 annually.
• Salary offered will be based on skills, experience and market data.
• Pixieset is the #1 go-to platform for photographers to deliver photos.