Senior Collections Advisor

This Senior Collections Advisor role is focused on providing compassionate and effective support through. It would suit someone who can bring proactive, compassionate, and solutions-driven in approach to the role.

Who the work supports

Honeycomb is pleased to partner with a respected financial institution to appoint a Senior Collections Advisor within their growing Belfast City Centre team. Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstances.

How support shows up

Provide compassionate and effective support through. Support solutions that meet both customer and business needs. Regularly reviewing customer plans to ensure they remain accurate and supportive.

The approach that fits

Proactive, compassionate, and solutions-driven in approach.

What needs to be in place

• Strong communication skills with the ability to build lasting relationships.
• Providing clear guidance on debt management options when required.
• Experience within customer service, banking, or a financial support environment.

Job details

• Monday to Friday, 9:00 am - 5:00 pm.
• Hybrid working options available following training.
• Supportive team environment with potential to move into a permanent contract.
• If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.