RTW Professional (Customer Support) – Bilingual Portuguese/English

RTW Professional (Customer Support) - Bilingual Portuguese/English focuses on assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements.

What the role involves

• Assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements.
• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
• Resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes.
• Resolve cross-functional issues.
• Maintaining up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.

Skills and requirements

• Fluency in Portuguese and English is required.
• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Experience mentoring or training peers is a plus.

Confirmed role details

• If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
• This position will start on April 7, 2026, and requires 100% attendance for 8 weeks of training.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through