Remote Bilingual Travel Customer Service Representative

Bilingual Travel Customer Service Representative focuses on · deliver polished, professional service via phone, email, and chat.

What the role involves

• · Deliver polished, professional service via phone, email, and chat.
• · Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits.
• Manage customized travel for flights, hotels, and car rentals using GDS systems.
• · Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries.
• The goal of this role is to provide professional, seamless customer experience with every interaction.

Skills and requirements

• · Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.

Confirmed role details

• Remote – New Brunswick, Canada.
• Start Date: April 2026.
• Position Type: Permanent, Full-Time.
• $24.00 - $26.00 CAD per hour.

Candidate fit

• · Minimum of 2 years of travel, airline, or hospitality experience.
• · Minimum of 2 years of interactive customer service experience.
• · Call center (1+ year) or high-volume service experience preferred.