Policy Officer

Policy Officer focuses on maintaining up-to-date knowledge of consumer policy issues, particularly within relevant sectors.

Skills and requirements

• Maintaining up-to-date knowledge of consumer policy issues, particularly within relevant sectors.
• Proven ability to prepare high-quality written materials for a range of audiences, including reports, briefings, and public-facing content.
• Strong IT proficiency, including MS Office, with the ability to present complex data clearly and accessibly.

Confirmed role details

• Work model: Hybrid.
• Competitive salary (dependent on experience).
• Hybrid working options.

Candidate fit

• It would suit someone who can bring clear communication, reliability, and practical judgement to the role.

Additional role context

• Undertake projects, investigations, and research relating to energy and wider consumer issues, with guidance from line management.
• Investigate and follow up on issues arising from consumer complaints, working closely with the Consumer Protection function.