Performance Manager

Performance Manager focuses on proven experience in a call centre environment, ideally in a performance-focused or managerial role.

Skills and requirements

• Proven experience in a call centre environment, ideally in a performance-focused or managerial role.
• Experience overseeing and supporting systems changes within an operational environment.
• Strong hands-on experience with Salesforce, including dashboard reporting and data extraction.
• Advanced Excel skills for data analysis and reporting.

Confirmed role details

• Redditch, Office based.
• We are seeking an experienced Performance Manager to join our client in Redditch.
• This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.
• Analyse performance metrics across all departments to identify trends and areas for improvement.

Known job details

• Pay: £40,000