IT Support Technician (L2)

As a IT Support Technician, the work centres on supporting a critical business cutover by delivering high-touch Onsite technical assistance and white-glove customer service. It would suit someone who can bring patience, troubleshooting discipline, clear communication, and accurate ticket handling to the role.

Why this role may suit you

Start Date: ASAP (Target Start: June 8, 2026). Skills and requirements3+ years of hands-on IT support experience in desktop, service desk, or technical support environments.

Technical work involved

Supporting a critical business cutover by delivering high-touch Onsite technical assistance and white-glove customer service. Endpoint Manager following established SOE build processes. Resolving hardware, software, connectivity, and user access issues across Windows 10/11 environments.

What helps in this technical setting

Patience, troubleshooting discipline, clear communication, and accurate ticket handling.

Technical skills and experience

• Strong experience supporting Windows 10 and Windows 11 enterprise environments.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Relevant technical experience with the stack, platform, data, or support environment is important.

Practical information

• 144 4 Ave SW, Calgary, Alberta (Fully Onsite – Central Calgary).
• This is a highly visible, customer-facing Onsite role focused on ensuring a seamless transition of end users, devices.
• Work model: On-site.