IT-Client Support

IT-Client Support focuses on the it client support role is focused on ensuring seamless technology operations for both internal users and external clients.

What the role involves

• The IT Client Support role is focused on ensuring seamless technology operations for both internal users and external clients.
• Escalate complex issues to higher-level support when necessary.
• Manage user accounts and permissions.
• Provide training on IT tools and best practices.
• Maintaining accurate records of issues, resolutions, and system changes for knowledge base and compliance purposes.
• Provide feedback to enhance IT processes, participate in system upgrades.

Skills and requirements

• This position involves providing timely technical assistance, troubleshooting, and guidance to maintain productivity and enhance user experience across various systems.
• Diploma or degree in Computer Science, Information Technology, or related field.

Confirmed role details

• On behalf of our Automotive client, Procom is searching for an IT-Clients Support for a 5 month contract role.
• This position is a hybrid position at our client’s Markham, Ontario office.
• Familiarity with ITSM tools (e.g., ServiceNow) and remote support platforms.
• IT-Clients Support - Start Date.

Additional role context

• Serve as the first point of contact for IT-related issues, including hardware, software, and network troubleshooting.
• Resolve service requests using ITSM tools.
• Install and configure operating systems, applications, and security updates.