ICT Technician Band 5

ICT Technician Band 5 focuses on 2.provide end user support and undertake complex fault diagnosis and resolution for the full range of it systems within nias ensuring that assigned faults are managed in accordance.

What the role involves

• 2.Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance.
• 3.Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a sat.
• Manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.
• 6.Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.
• 7.Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments.
• 8.Assist in the installation, testing.

Skills and requirements

• University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline.
• And a minimum of 1 years experience in the installation.
• Support of the full range of network based computer equipment, such as personal computers, printers and data switches.
• Working knowledge and experience of Microsoft desktop application software and Windows 2003 server.

Confirmed role details

• The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving