Guest Relations Officer

Guest Relations Officer focuses on manage guests’ queries efficiently.

What the role involves

• Manage guests’ queries efficiently.
• Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager.
• With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Confirmed role details

• Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.

Candidate fit

• Feel confident to promote the services that we offer at the hotel.

Additional role context

• Take a deep breath because you’ll be stepping into a busy role!
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops.