Governmental Service Customer Support, Bilingual

Governmental Service Customer Support, Bilingual focuses on managing complains and claims regarding service delivery professionally thanks to your empathy and commitment to others.

What the role involves

• Managing complains and claims regarding service delivery professionally thanks to your empathy and commitment to others.

Skills and requirements

• Bilingual – you will need to interact with French and English-speaking people in Québec and will need to answer calls in English between 10% to 15% of the time.
• Be available to work 5 days up to 40 hours per week: Monday to Sunday between 8:00 and 8:30 pm, Saturday between 9:00 am and 5:00 pm.
• Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space, within the province of Québec.
• Aptitude and interest in sales: you are skilled in negotiation, dynamic and persevering.

Confirmed role details

• Hourly bonus for Saturday work. Your Sundays will be free!
• At , empathy, authenticity, and innovation guide us every day.
• We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their custom.
• Support our teams at every stage of their journey.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Hourly wage of $, which includes a bilingual premium.
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life).
• Call customers for follow-ups and to schedule technician appointments.