Genesys Cloud Support Specialist

Fidelity Investments Toronto, Ontario Apr 30, 2026

Type Full Time

Pay C$123,000 – C$146,000/year

Work Hybrid

Schedule Flexible

Role detailsJob Description Employer profileAbout the Company

As a Genesys Cloud Support Specialist, the work centres on supporting , and optimize cloud-based contact center solutions, leveraging Genesys Cloud capabilities across routing, IVR, workforce management, analytics, and AI-driven features. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

Pay: $123,000 to $146,000
Work model: Remote
Additional detail: Flexible working options may be available.

Likely focus of the role

Supporting, and optimize cloud-based contact center solutions, leveraging Genesys Cloud capabilities across routing, IVR, workforce management, analytics, and AI-driven features.
As a Genesys Cloud Support Specialist, you will design.
Collaborate closely with development and engineering teams to resolve complex technical challenges.

Employer information

Role snapshot

Fidelity Investments

Toronto, Ontario

Fidelity Investments is shown on this listing in Toronto, Ontario.

Salary CAD 123,000 – CAD 146,000 per year

Work model Hybrid

Job type Full Time

Benefits Flexible working

Location Toronto, Ontario

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Known job details

Likely focus of the role

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