Front Desk Agent

Front Desk Agent focuses on how can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh.

What the role involves

• How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh.
• Make a Lasting Impression -- while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you.

Skills and requirements

• This role requires good verbal and written English communication skills.
• You must be able to handle cash or credit transactions and have front office software proficiency.
• This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move ob.
• From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force.

Candidate fit

• clear communication, professionalism, organisation, and accurate message handling

Additional role context

• As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay.
• You have the opportunity to shine in this role which is both busy and interactive!
• Be Accountable -- you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.