Desktop Support Engineer (Full Time )

Desktop Support Engineer focuses on 3+ years of strong experience providing it infrastructure field support, which includes.

What the role involves

• 3+ years of strong experience providing IT Infrastructure field support, which includes.

Skills and requirements

• Constantly monitor the individual queue to resolve routine and non-routine desktop.
• Escalate issues as appropriate and act as a technical escalation for the end user.
• Maintain a high level of customer satisfaction.
• Comply with the desktop group practices and procedures.

Confirmed role details

• Provide Onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• The Desktop Support Engineer (Full Time ) role is responsible for providing first and.
• Second-level technical support while also managing the efficient assignment.
• This on-site role ensures end-user issues are resolved promptly—either.