Customer Service Representative

Customer Service Representative focuses on market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or el.

What the role involves

• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or el.
• Supporting in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow thei.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Start Date: 06/07/2026.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.