Customer Service Representative /Dispatcher

Customer Service Representative /Dispatcher focuses on managing large volume of incoming requests from our strategic clients electronically and/or by telephone.

What the role involves

• Managing large volume of incoming requests from our Strategic Clients electronically and/or by telephone.
• Coordinate with internal Service Departments across Canada and the US.
• Provide appropriate solutions and alternatives and follow up to ensure resolution.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Provide accurate invoicing to all Strategic Clients.

Skills and requirements

• $45,000 - $48,000 a year.
• Disclosure: We use an AI-powered system to initially screen resumes.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.

Confirmed role details

• Identify any discrepancies between contract amounts and invoice amount.
• Great environment where our motto is “Flynn Family Winning Together”!
• Prior experience in Customer Service or Dispatching is an added advantage.
• Familiarity with the construction or roofing industry is preferred but not mandatory.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Communicate with clients through various channels, such as online portals.
• Record details of inquiries, comments and complaint.