Customer Service Representative

Customer Service Representative focuses on one where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and c.

What the role involves

• One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and c.
• Respond to customer inquiries related to overage charges via phone and email.
• Collaborate with billing and technical teams to ensure accurate data and seamless resolution of issues.
• Reporting recurring overage trends to support process improvements and customer satisfaction initiatives.
• Maintaining detailed records of customer interactions and resolutions in CRM systems.
• Provide feedback to management on common customer pain points and suggest enhancements to the Overages Program.

Skills and requirements

• 2 years of high-volume Customer Service experience.
• Experience with Microsoft Word, Excel and Outlook.

Confirmed role details

• This position is an 18-month temporary posting with possibility of Full Time.
• As a temporary customer service representative with us the minimum responsibilities are.

Candidate fit

• Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community.
• Resolving billing discrepancies and disputes in a timely and professional manner.
• Excellent verbal and written communication skills.

Additional role context

• We’re proud to be a different kind of company with a different kind of culture.
• Educate customers on overage policies, usage thresholds, and available plans to minimize future overages.
• Medical, Dental, Vision.