Customer Service Instant Return Representative

Customer Service Instant Return Representative focuses on providing exemplary customer service by managing the vehicle return process in compliance with hertz’s policies and procedures.

What the role involves

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.

Skills and requirements

• Must have the ability to build relationships with customers.
• The ability to upsell and overcome customer objections.
• Display a high level of ownership, accountability, and initiative.
• All employment is contingent on the successful completion of a background screen.

Confirmed role details

• The Full Time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued exper.
• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!!
• Up to 40% off of the base rate of any standard Hertz Rental.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through