Customer Service Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Full Time: Permanent.
• Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role.
• Start date: June 2026 onwards.
• If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET).

Known job details

• Pay: £26,116