Customer Service Advisor

Customer Service Advisor focuses on we’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency.

What the role involves

• We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency.
• Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or el.
• Supporting in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.

Skills and requirements

• Are you someone that has a wealth of life experience which could help you navigate challenging situations?

Confirmed role details

• A great starting salary of £26,116.00 (£13.35 per hour), plus incentives and bonuses.
• Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their fa.

Candidate fit

• Clear communication, patience, accurate records, and reliable follow-through.

Additional role context

• This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you.
• If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
• Why not use your skills to make a difference and join our Billing Team in Belfast?

Known job details

• Pay: £26,116