Customer Loyalty Associate

Customer Loyalty Associate focuses on resolving client queries and requests through various electronic and telecommunications channels, including email, internet banking systems, facsimile, and telephone.

What the role involves

• Resolving client queries and requests through various electronic and telecommunications channels, including email, internet banking systems, facsimile, and telephone.
• Identifying customers' needs, clarifying information, researching issues, and providing solutions and alternatives.
• Escalating issues to the appropriate specialist or department as necessary.
• Following communication scripts for handling different topics.
• Reviewing daily system-generated reports and proactively contacting clients to resolve a range of issues.
• Approving or declining cheques or debits to overdrawn accounts per the client's policies and procedures.

Skills and requirements

• Must be legally eligible to work and reside in Canada.
• Previous experience in a customer support role.
• A customer-focused mindset and adaptability to various personality types.
• Manage time effectively.

Confirmed role details

• This is a temporary role with a competitive salary of $17 per hour.
• Monday-Friday 10:00am-7:00pm.
• Job type: Temporary.
• 4% vacation pay paid out on each weekly pay cheque.

Additional role context

• If you have a passion for customer service and are eager to help clients resolve their queries, we want to hear from you!