Customer Experience Coordinator

Customer Experience Coordinator focuses on coordinating with sales, customer service, and finance to resolve issues.

What the role involves

• Coordinating with Sales, Customer Service, and Finance to resolve issues.
• Managing complaints cases, from start to resolution in CRM software.
• Coordinating timelines with internal teams and sales reps.

Skills and requirements

• The Customer Experience Coordinator is responsible for coordinating day‑to‑day customer requests by managing support cases, priorities, and communication between clients, internal.
• Bilingual (French & English) — to support teams and clients across North America.
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing.
• 1-3 years of experience in Customer Service, Logistics or Warranty After-Sales Coordination.

Additional role context

• Schedule field technicians for on-site visits and installations.