Customer Care Specialist

Customer Care Specialist focuses on contact centre – customer support advisor- 12 month secondment.

What the role involves

• Contact Centre – Customer Support Advisor- 12 month Secondment.
• Processing all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
• Maintain department structure to understand impact of customer service function across the business.
• Maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• £28,110 plus Bonus £1200 Per Annum+ brilliant rewards and recognition scheme.
• This is a full-time role working 37.5hrs per week.
• After successful completion of your probation there is a potential for this role to be Hybrid.
• Being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.

Candidate fit

• Previous office/customer service environment required.

Additional role context

• The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends.

Known job details

• Pay: £28,110