Client Services Representative

Client Services Representative focuses on ensure maintenances requests are attended to as per established sla (service level agreement)– % within business days.

What the role involves

• Ensure maintenances requests are attended to as per established SLA (service level agreement)– % within business days.
• Ensure all information is updated and recorded in SCM (Sales and Contact Management – Microsoft Dynamics).
• Responsible for monitoring various applications (SCM - Microsoft Dynamics, Outlook, RightFax, Express, Interview Browsers).
• Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and working together to add value to the client.
• Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our Service Partners.
• Develop and implement changes to gain efficiency and be more effective Accept responsibility.

Skills and requirements

• Keen attention to detail and quality.
• Able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Deadline-driven and results-oriented.
• Excellent knowledge and competency using Microsoft Office suite of products with a specific focus on Microsoft Excel.

Confirmed role details

• Toronto, ON (Onsite).