Canada Post Representative

Canada Post Representative focuses on every day, thousands of nqx representatives deliver solutions.

What the role involves

• Every day, thousands of NQX representatives deliver solutions.
• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions.
• Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
• Managing multiple chats at once ensuring responses within service standards.
• Handling incoming calls with professionalism, empathy, and a solution-focused attitude.
• Accurately document customer interactions and follow processes while navigating multiple tools.

Skills and requirements

• Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time.
• Typing speed of 40+ WPM with accuracy.
• Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST.
• Saturday and Sunday, 9:00 am to 9:00 pm EST.

Additional role context

• 84% of employees would recommend NQX as an employer to their family and friends.
• Premiums for weekend hours and bilingualism.