Bilingual Help Desk Analyst

This Bilingual Help Desk Analyst opportunity is built around they will also assist with training of new team members on policies and procedures. It would suit someone who can bring strong customer service and problem-solving skills to the role.

Known job details

• Additional detail: Training or development support may be provided.

Likely focus of the role

• They will also assist with training of new team members on policies and procedures.
• Maintaining and track Requests/Tickets using the call tracking software.
• Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems.

Requirements mentioned

• Minimum 1-2 years’ experience in customer support.
• Demonstrated experience troubleshooting hardware and software.
• Retail experience, preferably with a Point-of-Sale system (POS) is an asset.