Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor focuses on assist with troubleshooting, or make product recommendations based on the customers' needs.

What the role involves

• Assist with troubleshooting, or make product recommendations based on the customers' needs.
• Identify customer needs through active listening to answer questions.
• Resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
• Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
• Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions.
• Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• $24 hourly and overtime opportunities.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through