Bilingual Customer Service Representative to support customer onboarding within a CRM tool for an Enterprise Organizaiton

Our client is looking for a Bilingual Customer Service Representative to support customer onboarding within a CRM tool for an Enterprise Organizaiton, with the role focused on handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role. It would suit someone who can bring collaborate with the Sales and Marketing teams which include Direct to the role.

Known job details

• Employer: Our client
• Contract: Contract

Likely focus of the role

• Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Coordinating, create and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing and tax exemptions.
• Maintaining customer master data in D CRM for the Sales and Credit teams.

Requirements mentioned

• Ability to write and speak fluently in French and English.
• Highly skilled with Microsoft office suite of tools.
• Experience with ERP systems such as SAP.