Bilingual Customer Service Representative to support customer onboarding within a CRM tool for an Enterprise Organizaiton

Bilingual Customer Service Representative to support customer onboarding within a CRM tool for an Enterprise Organizaiton focuses on handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Coordinating, create and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing and tax exemptions.

Skills and requirements

• Ability to write and speak fluently in French and English.
• Highly skilled with Microsoft office suite of tools.
• Experience with ERP systems such as SAP.

Confirmed role details

• Employer: Our client.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• It would suit someone who can bring collaborate with the Sales and Marketing teams which include Direct to the role.
• Maintaining customer master data in D CRM for the Sales and Credit teams.