Bilingual Customer Service Representative

The Bilingual Customer Service Representative position centres on handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Pay: $36,200 - $45,000
• Work model: Remote
• Shift: Weekends
• As part of the technical Customer Experience (CEx) team, you will provide Customer Service Excellence to Moneris merchants.
• Provide detailed technical POS troubleshooting.
• You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.
• Play a direct role in merchant satisfaction and retention, within a culture that emphasizes collaboration, recognition, and inclusion.

Likely focus of the role

• Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

Requirements mentioned

• 1+ years of customer service experience, preferably in a contact center environment.
• Fluency in French and English, both written and verbal.
• Experience with computer functionality, software and hardware (routers, modems, etc.).