Bilingual Customer Service Representative

Bilingual Customer Service Representative focuses on your challenges support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.

What the role involves

• YOUR CHALLENGES Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.
• Interact with customers to provide them with the information requested on products and services.

Skills and requirements

• WHAT WE ARE LOOKING FOR Experience with a CRM, an asset.
• General experience in customer service.
• Previous branch experience, an asset.
• Knowledge of health and safety, an asset.

Candidate fit

• Ensure customer satisfaction and offer professional customer service.

Additional role context

• Communicate with customers through various channels.
• Assess customers’ needs and propose adequate solutions.
• Perform data entry and conduct research.