Banking Customer Support Advisor

Banking Customer Support Advisor focuses on honeycomb is delighted to partner with a well-known bank to recruit a customer support advisor, based in portadown.

What the role involves

• Honeycomb is delighted to partner with a well-known bank to recruit a Customer Support Advisor, based in Portadown.
• As a Customer Support Advisor, you will play an important part in day-to-day operations by delivering high-quality customer support for one of Northern Ireland's leading banks.
• Handling customer enquiries through phone, email and other channels in a timely, professional manner.
• Entering, updating and processing information accurately across internal systems.
• Keeping records current, complete and well organised.
• Providing general administrative support, including document preparation and basic system upkeep.

Skills and requirements

• Excellent communication and interpersonal skills.
• Strong IT ability and confidence in learning and using bespoke systems.
• Previous experience in a customer service or administrative position.
• A high level of accuracy with strong attention to detail.

Confirmed role details

• This is a great entry-level route into a respected financial institution, offered on a full-time, temporary and ongoing basis.
• Following completion of training, hybrid working will be available.

Candidate fit

• Clear communication, patience, accurate records, and reliable follow-through.