AWS Engineer

AWS Engineer focuses on build, support, test, or improve systems according to the role and technology stack.

What the role involves

• Build, support, test, or improve systems according to the role and technology stack.
• Work through technical issues carefully and keep delivery, documentation, or support activity organised.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.

Confirmed role details

• To join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment.
• Designing and building Amazon Connect contact flows and routing logic.
• Delivering AI-driven features including IVR, agent assist, and sentiment analysis.
• Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs.

Candidate fit

• automation discipline, troubleshooting, documentation, and confidence with operational reliability