Account Manager

Account Manager focuses on preparing reports of business transactions for corporate internal use ie. new business, lost business, competition, accounts at risk, accounts lost, questionnaires, sales leads, et.

What the role involves

• Preparing reports of business transactions for corporate internal use ie. new business, lost business, competition, accounts at risk, accounts lost, questionnaires, sales leads, et.
• Recommend ways to improve service to customers, including the use of the website and relative efficiency tools, quality of bills of lading, packaging and reduce claims.
• Recommend ways to improve efficiency and effectiveness of the sales process.

Skills and requirements

• Must be computer literate.
• Good communication skills including proficiency at listening, selling (persuasion), problem solving, consultative selling techniques, etc.
• Strong negotiation skills.
• Competent math skills cubing, calculation of rates, etc.

Candidate fit

• Relationship management, commercial awareness, communication, and organised follow-through.

Additional role context

• To sell the company and its services to new and existing clients, while meeting the customers needs, through personalized service by performing the following duties.
• Telemarket existing and prospective customers to solicit business - 10%.
• Follow up with all customers regarding rate requests, increases, claims, service failures, concerns - 20%.